Privacy Policy

Last updated: December 14, 2025

1. Introduction

Welcome to Ellex ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share your information when you use our Salesforce integration platform and related services (the "Service").

2. Information We Collect

We collect information appropriate for providing our integration services:

  • Account Information: Name, email address, company name, and password hash (if applicable).
  • Integration Data: Salesforce OAuth tokens (encrypted), organization IDs, and metadata required to connect your Salesforce environment.
  • Usage Data: Information about how you interact with our dashboard, features used, and performance metrics.
  • Payment Information: We use Stripe for payments. We do not store your full credit card details on our servers.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Ellex platform.
  • Process transactions and manage your subscription.
  • Authenticate your access to Salesforce environments via OAuth.
  • Send you technical notices, updates, security alerts, and support messages.
  • Improve our services and develop new features.

4. Data Security

We implement industry-standard security measures to protect your data. Your Salesforce OAuth tokens are encrypted at rest using AES-256 encryption. Our application is built on secure cloud infrastructure, and we regularly review our security practices. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

5. Third-Party Services

We may share data with trusted third-party service providers who assist us in operating our Service, such as:

  • Google Cloud / Vercel: Hosting and infrastructure.
  • Stripe: Payment processing.
  • Salesforce: To facilitate the integrations you configure.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. You can manage your account settings directly within the application or contact us to request data deletion.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@ellex.io